Fluent
Czech

all you need
to start international career
in a great city

Customer Service Specialist

Krakow

Czech & English required

full time permanent

ca. 6500 PLN gross +bonus +benefits

Krakow, city of business and fun.

Krakow offers you so much!
Education? You will find here free, regular studies at 15 universities including Jagiellonian University, second oldest in Central-Eastern Europe.
Business? Sure! For years Krakow has been reported the best city in Europe for Business Services creating 4000 new jobs yearly in offices of blue chips like Google, Shell or IBM but also numerous specialized service providers.
International feel? Nine million tourists and thousands of foreigners from all over the world working permanently here. Certainly you will find your buddies!
Fun? Thousands of clubs, pubs, restaurants and coffee points and districts that never sleep like Main Square or Jewish Quarter.
Legendary friendly people, fabulous food, best beer in a world, tons of art places and museums, green areas, great public transport, fantastic feel of old history around...
Krakow has it all!

Works over phone, chat or email (single channel at the time)

Works in direct contact with clients (inbound communication only)

Trained to be an expert in the best online marking tool

Helps clients to use the tool in an efficient way and resolves issues

Online marketing is present in almost every place of internet nowadays and significant part of it is driven by just one tool - Google AdWords - the tool that covers not only advertisement in Google Search but also YouTube and numerous partner websites. The tool is very powerful - is allows to perfectly target marketing campaigns and direct them to people who may be interested in the product or service, both because they actively look for it or their online activity is recognized as leading to such purchase.
Unfortunately, being very powerful, the tool is also complex and sometimes people who don't have experience in using it may get confused with various options and ways of using it. So here is the role of Customer Services Specialist - an expert in both technical side of the tool but also in creative ways of using it. After a month of training such specialist is able to provide high quality support for the client in all areas related to the tool - from simple cases of troubles with access or user creation to complicated issues with options of campaign being misused and in need for correction.
Customer Service Specialist is available via phone, chat or email (working with only one channel at the time and switching channels during the day not to get bored) and waiting for clients to contact support team with their problems. There is no outbound contact realized for this role and also no additional activities like cross-selling or similar.

Customer Service Specialist,
means who?

The Offer

Slightly dull but possibly important facts about the job

Requirements

Fluent Czech +communicative English That's all!

Recruitment Process

Typically there are 5 steps:
1. call from recruitment company consultant to discuss the offer and answer basic questions
2. call from hiring company recruiter to schedule interview
3. online language test (not applicable if you're native speaker)
4. video-conference interview with recruiter and your future manager
5. receiving the offer!

The Company

People from all over Europe working in several teams, servicing absolute leader of internet search and other online services. Company language is English but you hear numerous languages in the office every day

Money Matters!

You will get ca. 4600 PLN net payout but what is means?
Average salary in Poland is ca. 3600 PLN net, so you will get 25% more for a start!

Benefits

Private medical insurance, package of sport and social activities, quarterly bonuses, language classes, life insurance, free catering in the office, company events and more!

Grow&Shine

Full month of intensive, fully paid training from basics to expert level,
continuous training and development sessions,
language classes, ability to apply for new role internally within the company

Cost of Living

Let's get some perspective on your spendings in Krakow: renting an apartment (1500-2000 PLN incl. utilities), lunch in office canteen (15-20 PLN), diner out (30-100 PLN), cinema ticket (15-25 PLN), monthly ticket for public transport (45-100 PLN)

Office

Office is organized as open space, so cooperation is easy within the team. If you need some privacy you may use several small rooms and larger conference rooms. There are also several leisure areas and fully equipped kitchens.

Apply
Successfully.
Relocate
Comfortably.

Interview Preparation

Before the interview we make fine-tuning of your CV, you also get preparation materials giving you complete set of information you need to know to be successful candidate.

City Tips&Hints

You got the offer and now it's time to relocate? No worries at all!
You get all the information on best districts to rent a place, suitable commuting options and local specifics on daily living. Nothing will surprise you šŸ™‚

General Support

Whenever you have some question or need assistance with recruitment or relocation we are happy to help!
We know Business Services very well and we are locals in Krakow, so don't hesitate to ask!

What our candidates say

KRAKOW BUSINESS SERVICES IN NUMBERS

70K+

employees working in Krakow in Business Services

217

Business Services companies located in Krakow

20%

growth each year in number of employees

#1

Business ServicesĀ locationĀ in Europe in last years’ reports

Our story

Energy Element is boutique recruitment and consulting company specialized in Business Services industry, registered in National Registry of Recruitment Agencies under number 11537.Ā 

For 5 years we’ve been providing candidates from all over the Europe with interesting, suitable job offers, supporting them throughout full process of getting new job.

Energy Element 2019 All rights reserved

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