Customer Service
Specialist

Slovak & English
required

Remote from
Wroclaw, Poland

full time
permanent contract

ca. 7000 PLN gross
+bonus +benefits

Customer Service Specialist,
means who?

Works over phone, chat or email (single channel at the time)

Works in direct contact with business clients (inbound only)

Communicates in Slovak and English everyday

Is well-trained to help clients to solve issues and use AdWords in an efficient way

Online marketing is present in almost every place of internet nowadays and significant part of it is driven by just one tool - Google AdWords - the tool that covers not only advertisement in Google Search but also YouTube and numerous partner websites.
The tool is very powerful - is allows to perfectly target marketing campaigns and direct them to people who may be interested in the product or service, both because they actively look for it or their online activity is recognized as leading to such purchase.
Unfortunately, being very powerful, the tool is also complex and sometimes people who don't have experience in using it may get confused with various options and ways of using it. So here is the role of Customer Services Specialist - an expert in both technical side of the tool but also in creative ways of using it. After a month of training such specialist is able to provide high quality support for the client in all areas related to the tool - from simple cases of troubles with access or user creation to complicated issues with options of campaign being misused and in need for correction.
Customer Service Specialist is available via phone, chat or email (working with only one channel at the time and switching channels during the day not to get bored) and waiting for clients to contact support team with their problems. There is no outbound contact realized for this role and also no additional activities like cross-selling or similar.
Coming soon...
Coming soon...

Wroclaw,
means where?

large academic, business and art city with friendly locals, mostly speaking communicative English

reasonable cost of living and decent salaries, especially in highly developed Business Services sector

numerous leisure time options in the city and nearby nature areas

thousands of vibrant clubs, pubs, restaurants, coffee, music of all kind and art places

Coming soon...
Coming soon...
Coming soon...

Wroclaw Business Services

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The Offer

Possibly important facts about the job

Requirements

Fluent Slovak +communicative English and being able to legally work in Poland That's all! No experience is needed as you will go through extensive training before starting actual work

Money Matters!

You will get ca. 5200 PLN net payout, more than average salary in Poland.
Here is some perspective on your spendings: renting a place (1000-2000 PLN incl. utilities), lunch out (10-30 PLN), diner out (30-100 PLN), cinema ticket (15-25 PLN), monthly ticket for public transport (45-100 PLN)

The Company

Several teams of global leader in medical industry centralized in single delivery center and servicing European markets in areas of finance, accounting and corporate administration. Company language is English but you hear other languages in the office every day

Benefits

Private medical insurance, package of sport and social activities, quarterly bonuses, language classes, life insurance, free catering in the office, company events and more!

Grow&Shine

Full month of intensive, fully paid training from basics to expert level for a good start and then continuous training and development sessions, language classes + ability to apply for new role within the company or participate in special projects

Office (if needed)

Currently all the recruitment, training and work is done remotely, however for technical reasons you need to be based in Wroclaw or nearby.
When needed office open space design, with conference rooms, leisure areas and fully equipped kitchen available.

Recruitment process

Application

submit your data via short online form

Call from Energy Element

discuss details of the offer

Language tests

online and over the phone

Test interview

with Energy Element recruiter

Interview

with hiring company

Job offer

with agreed start date and conditions

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Energy Element is boutique recruitment and consulting company specialized in Business Services industry, registered in National Registry of Recruitment Agencies under number 11537. 

For 5 years we’ve been providing candidates from all over the Europe with interesting, suitable job offers, supporting them throughout full process of getting new job.

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